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IT Administrator/Help Desk Administrator


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Job Type Permanent
Duration Permanent
Rotation one shift
Start Date Immediately
Location Riyadh - Saudi Arabia
Salary accomodation
Contact Jebranuddin Nadeemallah


Job Roles:

       Responsiblefor resolving incidents and problems associated with computer hardware andsoftware, provide technical support, advice, and assistance to End Users.

       Actas primary Helpdesk contact for providing support to the end users for all ITrelated issues and provide the resolution by remote access, by phone, by e-mailor in person.

       Record,track and monitor IT related user complaints. Ensure that user complaints arehandled promptly and resolved effectively.

       Installingconfiguration and rollout of PCs, notebooks and other workstations.

       Installation,troubleshooting and managing of computers, software, printer, switches,routers, firewall and wireless AP.

       Responsiblefor maintaining the company's IT infrastructure, network, servers and securitysystems.

       Responsiblefor investigating and diagnosing computer hardware and software related issues,network problems, making recommendations for improving the company's IT systemsand carrying out routine configuration and installation of IT solutions.

       Updateand track records of computer hardware and software license related inventory.

       Escalaterequests to the appropriate party, as needed

       Prepareand distribute relevant documentation and follow internal processes andprocedures

       Handson experience in the installation and troubleshooting of IT hardware, Softwareand End user support.

       GoodKnowledge of Windows operating systems including Windows 10 upgrade process.

       Proficientin Office 365, Active Directory & MS Teams.

Education Requirement.

       Degreein Computer Science, Information System, Computer Technology, or related field

       Minimumof 2- 3 years’ experience in related field

       Fluentin English both written and verbal communication

       BasicITIL & MS SCCM knowledge is a plus and Certifications like Microsoft &Cisco preferred.

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