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PRODUCT SUPPORT ENGINEER

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Job Type Permanent
Duration 2 Month
Start Date 18 June
Location Jakarta
Salary N/A
Contact Sunardi Sunardi

PRODUCT SUPPORT ENGINEER

Requirements:

  • A minimum of 5 years experience gained within the hydraulics industry in mining, oil, gas, marine or industrial segments.
  • Experience gained within the Flow Control industry e.g. pumping & metering s and/or Fire industry would be advantageous but not essential
  • Proven experience in lubrication and/or hydraulic system design, service and troubleshooting.
  • Excellent organisational skills with a problem-solving attitude
  • Possess strong communication, reporting and documentation skills in both Bahasa Indonesia and English.
  • Strong presentation skills including the ability to present technical concepts to internal and external customers.
  • Be self-motivated and a high achiever with excellent time management skills
  • Advanced knowledge of Excel, Word and Powerpoint with a good understanding of computers in general. Basic AutoCAD skills are highly regarded.
  • Your ability to develop and maintain relationships with key stakeholders both internally and externally will be critical to your success.
Responsibilities:
  • Be fully conversant with all aspects of our products and systems and be able to communicate that to our sales team and customers
  • Assist in the training of staff and customers in the application, design, service and troubleshooting of lubrication systems.
  • Build and maintain relationships with key internal and external stakeholders including distributors, end users, and supplier technical support staff.
  • Represent the company and our distribution partners at key industry events and exhibitions.
  • Actively monitor, learn and communicate all product technical updates, new products and technical information to the sales team and distribution partners.
  • Visit distributors, consultants, and end users with the sales team to assist in technical presentations and product specification where required.
  • Assist the sales team in the selection and design of systems to ensure the technical requirements meet the customer and application requirements.
  • Manage and monitor a warranty register and assist in the assessment and communication with suppliers for product warranty claims.
  • Ensure timely and effective reporting
  • Operate in accordance with company policy, procedure and guidelines at all times.

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